Refund Policy
14-Day Money-Back Guarantee
We want you to be completely satisfied with PumpyDumpy2Visual. Because our software relies on computer hardware for rendering, we understand that it might not perform perfectly on every single system.
If you purchase a PRO or STUDIO license and find that the software does not work as expected or fails to run correctly on your computer, you are eligible for a full refund within 14 days of your original purchase date.
The "Try Before You Buy" Principle
PumpyDumpy2Visual offers a fully functional Free Edition. The only difference between the Free Edition and the PRO Edition is the presence of a watermark on exported videos.
Because you have the opportunity to test all features, objects, and rendering speeds for free before purchasing, refunds are generally not provided for subjective reasons (e.g., "I don't like the visual effects" or "I changed my mind"). Refunds are intended to protect you against technical issues, bugs, or hardware incompatibilities that prevent you from using the software you paid for.
EU Consumer Rights (Right of Withdrawal)
Under EU law, consumers generally have a 14-day right of withdrawal for online purchases. However, for digital content that is downloaded or accessed immediately, this right is waived once the download begins.
To provide a fair and risk-free experience, PumpyDumpy offers this 14-day Money-Back Guarantee as a voluntary commercial warranty, replacing the statutory right of withdrawal, giving you time to ensure the software works technically on your machine.
How to Request a Refund
To request a refund within the 14-day window, please follow these steps:
- Send an email to [email protected].
- Include the email address you used during purchase or your Lemon Squeezy order number.
- Briefly describe the technical issue or reason why the software did not meet your expectations. (This helps us improve the app).
Once your refund is approved and processed by our Merchant of Record (Lemon Squeezy), your license key will be instantly deactivated, and the software will revert to the Free (Watermarked) Edition. The refunded amount will appear on your original payment method within a few business days.